Privacy Statement

This Privacy Policy explains how Lukki collects, uses and protects personal information when you use our online casino services in the United Kingdom. We take your privacy seriously and set out below what data we hold, why we process it and how you can exercise your rights.

Types of data we collect

Personal data

We collect information you provide when registering an account or contacting support. This includes name, date of birth, address, email, phone number and identification documents submitted for verification. We also hold payment details required to process deposits and withdrawals, and any correspondence you send us.

Technical data

We gather data about your device and connection, such as IP address, browser type, operating system, device identifiers and log information. This helps us keep the service secure and functioning correctly.

Transactional and activity data

Records of deposits, withdrawals, wagers, game activity and promotional interactions are retained to manage accounts, verify transactions and meet our legal obligations. We may also store responsible gambling and self-exclusion choices.

How we use your information

Your data is used to operate your account, process payments, carry out verification checks, prevent fraud and comply with legal obligations. We may use technical and activity data to monitor security, troubleshoot issues and improve site performance. Where you give consent, we may use contact details to send operational messages such as account updates or service notifications.

Data protection practices

We keep personal information on secure servers and use appropriate technical and organisational measures to protect it, including encryption of data in transit and access controls. Only authorised personnel and approved service providers have access to personal data where necessary to deliver services.

Cookies and tracking technologies

We use cookies and similar technologies to support site functionality, remember preferences and analyse usage. Some cookies are essential for login and payments, while others are used for analytics and performance. You can manage cookie settings through your browser and via our cookie tool where available. Third-party cookies may be set by analytics and payment partners.

Sharing information with third parties

We share data with service providers who support our operations, including payment processors, identity verification firms, fraud prevention agencies, hosting providers and analytics partners. We also disclose information where required by law or to cooperate with regulatory or law enforcement requests. Transfers outside the UK may occur and will be protected by appropriate safeguards.

User rights

You have the right to access the personal information we hold about you and to ask for correction or deletion where appropriate. You may also request restriction of processing, object to certain uses and withdraw consent at any time. Certain rights may be subject to legal or operational limits - for example, we may need to retain records to fulfil regulatory obligations.

Access, correction and deletion

To exercise your rights or make a data request please contact our Data Protection team at [email protected]. We will respond to verifiable requests and provide guidance on what information we need to proceed.

Policy updates

We may update this policy from time to time. Material changes will be notified via the site or email where appropriate. Continued use of our services after a change indicates acceptance of the updated terms.