User Terms and Conditions

This page sets out the terms and conditions that apply when you use Lukki. It explains the relationship between us and our users, and the basic rules for account use, payments, promotions and disputes. By registering an account and using the platform you agree to these terms and any other policies referenced here.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account per person, household or device may be held unless we agree otherwise. You must not share your login credentials and should notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraudulent activity, bonus abuse or misuse is suspected, and we reserve the right to withhold payments pending verification.

Eligibility requirements

To use our services you must meet the legal minimum age in your jurisdiction and be permitted to gamble under local law. You must provide truthful personal information at registration and complete any identity or address verification we request. Accounts from restricted jurisdictions will be prevented from registering or transacting on the platform.

Acceptable platform use

Users must not use the site for money laundering, fraud or any illegal purpose. Use of VPNs or other tools to bypass geo-restrictions is prohibited. Commercial, automated or unauthorised access is not permitted. We monitor activity and may take action, including closure of accounts, where suspicious patterns or policy breaches are detected.

General bonus and promotion rules

Bonuses and promotions are subject to specific terms which will accompany each offer. General rules include that only one active bonus may apply at a time, wagering requirements and game contribution rates must be met, and maximum bet limits may apply while a bonus is active. Promotions may be withdrawn, changed or cancelled at our discretion and we will apply anti-abuse checks before paying any bonus-related winnings.

Deposits and withdrawals

We accept a range of payment methods and process deposits in line with the chosen provider. Withdrawals are subject to verification and risk checks; we may require identity or payment-source documents before releasing funds. Withdrawal speed depends on the method used and any pending checks, and limits may apply. Where necessary, large wins may be paid in instalments in line with our verification procedures.

Dispute resolution

If you have a complaint please contact customer support in the first instance. We aim to resolve issues promptly and fairly. If a dispute cannot be resolved through our internal process, we will explain any available external complaint routes appropriate to your jurisdiction. Decisions may take into account account history, verification outcomes and applicable terms.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to account holders by email or via a notice on the site. Continued use of the platform after notification constitutes acceptance of the updated terms. You should check this page regularly to stay informed of any changes.